Frequently Asked Questions
The Holiday Shop is your go-to destination for curated holiday decor, treats, and festive essentials for every season, from Halloween to Christmas and beyond. We offer a unique selection of quality products to help you bring the spirit of each holiday into your home. With an engaged online community, we’re dedicated to making each celebration memorable. If you have questions about our products, shipping, seasonal releases, or anything else, feel free to reach out—we’re here to help you celebrate!
Celebration Essentials
Unique Gifts
Decorations
Home Decor
Gorgeous Event Decor
Holiday Treats
What Delivery Methods Are Available?
At The Holiday Shop we understand the importance of timely and reliable delivery of your orders. Therefore, we have partnered with Fastway, The Courier Guy and DSV, who are renowned courier providers, known for their fast and efficient delivery services.
Once your order is dispatched, you will receive a tracking number that allows you to track your shipment in real-time, giving you peace of mind and allowing you to plan accordingly for the delivery.
If you have any queries or concerns about the delivery of your order, our customer support team is always available to assist you. You can contact us, with your order number as reference and we will respond promptly to your inquiries.
Rest assured that we take delivery seriously and work hard to ensure your orders are delivered on time and in perfect condition.
What Are Your Delivery Times?
Please note: processing times during & after promotional periods may result in delays.
Shipping / Delivery During Peak Periods:
Outlying areas: 4-7 working days
Main Centres: 3-7 working days
Western & Eastern Cape: 5-7 working days
KZN: 3-5 working days
What Are Your Delivery And Return Policies?
Please consult our ‘returns & refunds’ page by following this link: https://www.theholidayshop.co.za/refundandreturnspolicy/
Do You Ship Internationally?
At The Holiday Shop, we are committed to providing a seamless and stress-free shopping experience for all our customers. While we currently do not offer international shipping, we do deliver nationwide across South Africa.
Our delivery service is fast and reliable, ensuring that your order arrives at your doorstep in perfect condition and on time. We work with trusted courier providers to ensure that your package is handled with care and delivered with efficiency.
To place an order, simply browse our collection of holiday essentials, add your desired items to your cart, and proceed to checkout. At checkout, you will be prompted to enter your delivery address, and our system will automatically calculate the delivery fee based on your location.
If you have any questions or concerns about the delivery of your order, our friendly customer support team is always available to assist you.
Thank you for choosing The Holiday Shop, and we look forward to serving you soon.
What Types Of Holiday Treats Do You Sell?
As an online store that sells themed treats for Christmas, Halloween, Easter, and Valentine’s Day, we offer a variety of holiday treats to satisfy every sweet tooth. Our selection of holiday treats varies per season, but may include:
- Christmas themed treats such as candy canes, gingerbread cookies, peppermint bark, and sugar cookies with festive decorations.
- Halloween themed treats such as chocolate ghosts, spider web sweets, pumpkin spice cookies, candy corn, and gummy worms.
- Easter themed treats such as chocolate bunnies, marshmallow chicks, jelly beans, and pastel-colored confections.
- Valentine’s Day themed treats such as heart-shaped chocolates, sugar cookies with romantic messages, chocolate-covered treats, and other themed treats.
All of our holiday treats are made with high-quality ingredients and are packaged with care to ensure they arrive at your doorstep fresh and delicious.
Do You Sell White Christmas Tree Decorations?
At The Holiday Shop, we sell white Christmas tree decorations.
White Christmas tree decorations can be used on their own to create a monochromatic, minimalist look. However, they can also be combined with other colours, such as silver, gold, red, or green, to create a more colourful and festive display. White Christmas tree decorations can complement a wide range of Christmas themes, including traditional, modern, rustic, or minimalist. They can be used as the main theme or as a subtle accent to add a touch of elegance and sophistication to any Christmas decor.
During the Christmas season, we offer a wide variety of white Christmas tree decorations to enhance your holiday decor. To explore our collection, simply visit our Christmas menu item and browse through our selection. You can also check out our launch dates to stay updated on when our seasonal Christmas stock will be available.
What Are Some Affordable Valentines Day Gift Ideas for Her?
The Holiday Shop is a great place to find holiday-themed gift options without breaking the bank. Whether you’re shopping for Valentine’s Day or another occasion, you can use our price slider to find gifts within your budget. By adjusting the slider, you can easily browse products that fit your desired price range.
In addition to our price slider, we offer a variety of unique Valentine’s Day gift ideas for her. Our selection includes gifts that are both thoughtful and affordable, making it easy to find the perfect present for the special woman in your life. From romantic hamper boxes to gifts and treats, our Valentine’s Day menu item has something for everyone.
If you’re planning on purchasing a gift for Valentine’s Day, be sure to check out our upcoming launch dates. We will be adding new products to our Valentine’s Day stock throughout the Valentines Day season, so you’ll want to keep an eye out for the latest additions. By browsing our Valentine’s Day menu item regularly, you can stay up-to-date on our newest gift options and find the perfect present for your loved one.
What Are Some Affordable Valentines Day Gift Ideas for Him?
We offer a variety of Valentine’s Day gifts for men, please view our Valentine’s Day menu item to see when we are launching the New Valentine’s Day Season.
Do You Have Easter Eggs For Sale?
Yes, we sell Easter Eggs during the Easter Season. We offer a variety of Easter egg flavors and we offer Easter eggs with customized designs. Check out our Easter Menu to know when we will be launching Easter for the new Season and stay ahead of the game. By subscribing to our newsletter, you can receive exclusive insights and sneak peeks of our Easter egg offerings
Which Christmas Decorations Are For Sale?
Our Christmas decorations are usually available online from October until early December. Please refer to our Christmas Menu to find out when we will be releasing our Christmas Seasonal Collection. Depending on the amount of your Christmas decoration order, we may offer free shipping.
Which Halloween Costumes Do You Have?
Our range of Halloween costume themes are diverse and includes fantasy play worlds and popular movie characters. Our Halloween costumes primarily consist of headpieces that are one size fits all, which makes them reusable for several years.
Can I Buy A Chocolate Easter Bunny?
We have a wide selection of chocolate Easter bunnies available in various flavors. These are available for purchase when the Easter Season begins. Please check our Easter Menu page for details on the launch of Easter Collections for the New Season
Which Christmas Office Decorations Do You Have?
We may offer office Christmas decoration sets that include a variety of decorations to suit different preferences and budgets. Check our website under our Christmas Menu Item to see when we are launching Our New Christmas Collection
Easter Decor and Gifts
Celebrations
Corporate Gifts
Christmas Decor
Halloween Decor
Valentine's Gifts
What Payment Methods Are Accepted?
At The Holiday Shop, we believe that making payments for your purchases should be easy, convenient, and secure. Therefore, we have partnered with Payfast, a trusted and reputable online payment gateway, to ensure that your payments are processed quickly and securely.
When you proceed to checkout, you will be directed to the Payfast platform, where you can select your preferred payment method from the following options:
Credit and Cheque Card – We accept payments made using Visa and Mastercard credit and cheque cards. Your payment details will be securely processed by Payfast, and you will receive a confirmation email once your payment has been processed.
Instant EFT – If you prefer to make an online bank transfer directly from your bank account, you can use the Instant EFT option. This method allows you to securely transfer funds from your bank account to our Payfast account without the need for a credit card.
Masterpass – Masterpass is a digital wallet service that allows you to store all your payment and shipping information in one place. This makes it easy to complete your purchase quickly and securely without having to enter your details every time.
Snapscan – Snapscan is a mobile payment app that allows you to make payments by scanning a QR code. You can use this app to pay for your purchases quickly and conveniently, whether you are shopping online or in-store.
Zapper – Zapper is another mobile payment app that allows you to make payments by scanning a QR code. This app is easy to use and secure, making it an ideal payment option for our customers.
Rest assured that all payments made through the Payfast platform are protected by the highest level of security, including SSL encryption and fraud detection. If you have any questions or concerns about the payment process, our customer support team is always available to assist you.
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I Want To Return My Purchase, What Do I Do?
If you wish to return your purchase from The Holiday Shop, please refer to our detailed Return Policy at this link: https://www.theholidayshop.co.za/refund_returns/
We’ve outlined everything you need to know to make the process as smooth as possible.
How Long Does It Take For Me To Get A Refund?
At The Holiday Shop, we strive to provide a hassle-free and enjoyable shopping experience for all our customers. However, we understand that sometimes you may need to return a product, and we are here to assist you with that process.
If you wish to return a product for any reason, you can do so by submitting a return or refund request through our website. Once your request has been approved, we will process your refund within 7 working days.
Please note that the refund processing time may vary depending on the payment method you used to make your purchase. If you paid using a credit or debit card, the refund will be credited back to your original payment method. However, it may take a few additional working days for the refund to reflect on your account due to bank processing times.
If you paid using an online payment method such as Instant EFT or Masterpass, the refund will be credited back to your Payfast account. You can then choose to withdraw the funds to your bank account or use them for future purchases.
If you have any questions or concerns about the refund process, our customer support team is always available to assist you.
Thank you for shopping at The Holiday Shop, and we hope to see you again soon.
What The Holiday Shop Offers
Diligent Order Delivery
We prioritise delivering your orders on time, ensuring we meet our SLA timeframes. We use reliable methods, provide updates and tracking information to create a positive and hassle-free experience for you. Shop with us, and we’ll get your products to you on time and with a smile.
Unique Items and Gifts
Our unique and high-quality products capture the essence of each holiday, making your home feel festive. Create memorable experiences for you and your loved ones with beautiful products. Whether you need a gift or a Christmas tree decoration, we offer one-of-a-kind products, that will make your home a holiday haven.
Quality Gifts and Decor
We prioritize quality by producing our products in smaller batches and using high-quality materials, ensuring that only the best products are made by hand. We don’t take shortcuts and we are proud to put our stamp on everything that we do.
Value For Your Money
The Holiday Shop provides value for money by offering thoughtful products that make our customers feel special. We are generous with our time and effort in creating products that go above and beyond. We offer different price points per category, so that you can easily find something to suit your budget.
Beware of Imitations
Our products are easily recognisable by our unique “The Holiday Shop” brand identifier. If a product doesn’t say ‘The Holiday Shop’, it has not been made by us.
Proudly South African
The Holiday Shop provides high-quality holiday-themed products for the South African market. We support local communities by sourcing from local suppliers and artisans wherever possible. We offer a diverse range of gifts, treats and holiday decor products for all holiday-themed needs. Thank you for supporting us, we are excited about helping you make your next holiday unforgettable.